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Managers and Leaders of the Future Need Global Good Manners – Now More Than Ever!
As a culture, we do not learn universal values. The way our world is settled, we don’t see the need to be polite to the rest of the world. We, as Indians, have not yet grown apart from the established feudal system (Zamindari) or the independent “Government” that was established. And it worked well for almost 70 years. However, it makes us confused and wrong in the new global and e-centric corporate system. It’s bad enough at home, where social and economic changes have eroded old class boundaries, replacing them with new, and unfamiliar, class and professional divisions. But it is very handicap when going abroad, working abroad, or dealing with friends/friends/officials abroad in India, which today’s youth managers and future leaders should do more.
Traditionally, the behavior of each segment of society, regarding the sex of the upper and lower classes, was clear. Future behavior was left, for the most part, up to man. But, since intermarriage was limited to family businesses, it was not a big deal. You didn’t have to worry too much about respect and manners, and all the necessary instructions were easily given by the rules of “how to deal with older / younger than you”. As groups grew, not only to include non-local, non-kin, non-tribal or ex-immigrants, the situation changed and suddenly transportation became important. Today, one of the main factors preventing Indian workers from breaking the global glass ceiling is the global culture.
However, there was, and still is, no formal education in school. Nor are these new rules of international conduct taught at home. As a result, most of us make a lot of mistakes. Some of us have been in contact with different countries long enough to realize the importance of respect. Therefore, they try to learn on their own, from different sources, including soft skills classes. However, many still don’t seem to care or bother. This will not only destroy the ideas they create, and deprive them of international opportunities, but also bring a bad name to the entire “Indian” community in the world, which greatly affects the prospects of future generations.
So what do we do wrong? It can be as basic as not knowing when to use Hello versus Hi. For example, many “yo type” Indians will avoid greetings at all, even if they are casual. Although this usually goes through the local road, when it comes to export, communication, etc., it can be destructive. Hello is for friends, intimate circles, families, other occasions. In an interview, or being introduced to someone “important”, hello I can’t do! A greeting is only a greeting on a formal or important occasion.
We also don’t know how to behave when someone asks “how are you” or “how are you”. First of all, how many people realize that “how do you do it” is not a question? If someone says “how are you” and it’s a hello…like hello…they’re not asking about your health or well-being, so don’t tell them. The correct answer is “how are you”. If someone says something, you answer back. On the other hand, if someone says “how are you” or “how are you” you can respond with “I’m fine/thank you/thank you”. It is no longer an invitation to dump your problems on the interviewer. It’s normal.
With our heritage, one thing we never learned was to say Please and Thank You. Low orders were CREATED to deliver high orders, so where is the question of thanking them? So we often meet rude, disrespectful people. We don’t say please when ordering food for example, or thank the waiter for bringing us our water, food, or anything. Besides, we think, it’s his job! Well, manners don’t care if it’s their job, if someone does something for you, even if it’s small, you thank them; if you WANT someone to do something for you, even a small one, please say so.
Let’s not forget the famous Indian Standard Time syndrome. We just can’t seem to get the idea of timekeeping. And, when being late for a party or hanging out with friends may not be such a big thing (although it is unbearable especially if it is a recurring event) the same cavalier attitude to time, in the case of a Meeting or an interview, can have serious consequences for a person’s work and his entire reputation. The intense resentment it creates in someone who has to wait won’t do you any good in your life or career. Whether it’s traffic, or not being able to get dressed quickly, or whatever, plan ahead. It is better to get there 15 minutes early and not even 5 minutes late.
There are other things to do. Simple things, like holding someone’s door. Or the ability to calmly queue for anything! Considering any situation where an orderly line is required, be it at the ticket counter, bank, bus station, or anywhere, Indians always try to get to the counter at the same time, or look over each other’s shoulders and press. forward to see clearly what is happening, thus submitting to others not only to push, and body odor, but also to greatly reduce the actual process. And according to international standards of politeness, stepping into someone else’s place in such a way is a NO-NO!
Wait a few seconds for elderly or disabled people to pass. Give up your seat to an elderly person, a pregnant woman, or someone differently abled, on a bus or train. Try to have good manners. Don’t push, sneeze, cough, pull and bet in public, and if you do, we’ll shut up and apologize. Don’t chew your food with your mouth open, or pick leftover chicken pieces between your teeth with a toothpick, not even feeling the need to close the exit. In the store, place your carts far apart, not in the middle of the aisle as you browse the shelves on both sides. Do not block all stretching for others. Do not allow children to run around, point at people, carts, and shelves, and drive workers up the wall. Blocking the entire shelf while six people are having a “family meeting” about what kind of coffee to buy, is bad manners. If there is no reach to people’s shoulders, or under their arms, to break things. In restaurants, speak calmly, don’t let children run around and act aggressively, and be careful of decibel explosions when talking on the phone. Turn off your phones or be quiet in the movie theater or television.
Don’t be lazy and know more. A French friend of mine, a woman of a certain age, always found it very annoying that the Indians, after about half an hour of getting to know her, asked her why she was not married yet, and if she was seeing someone. This is a common issue. Traditionally, we value marriage so much, and we have so few boundaries, that we don’t realize what a personal question it is for the rest of the world! A good friend might ask something like that, but not an acquaintance or someone with a common situation! Similarly, the couple, who have been married for almost four years, always complained about how everyone not only asked why they were not having children, but also assumed that there was a problem, and gave a lot of unnecessary advice! The idea of couples “choosing” to wait a while before having children, or “choosing” not to have children seems beyond our understanding, and we need to learn to let go.
The list is endless, there are many small things that we do unconsciously, due to lack of understanding of the principle of politeness, and human kind of thinking, but they all affect how people around the world see us, deal with us, and how we feel. us. Seemingly small, trivial, things can leave a bad taste in the mouth of a foreigner or friend. It starts with how we talk, what we say, body language and “nonsense”. Considering that India is on its way to become a world power, and Indians are becoming “unsettled”, this cannot happen! As young managers and tomorrow’s leaders in a global work culture in a shrinking world, it’s time to pay a little more attention to how we present ourselves to the world, and how we relate to its members. So search, pay attention, and learn. Practice good behavior until it becomes second nature. That’s the only way to be successful in a globally connected world!
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