Average 4 Year Old Does This 48 Times A Day Tips and Techniques for Being a Confident and Capable Restaurant Manager

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Tips and Techniques for Being a Confident and Capable Restaurant Manager

Lo lus “Management” txhais li cas? Saib nyob ib ncig ntawm Is Taws Nem thiab koj yuav pom ntau lub ntsiab lus sib txawv. Nov yog peb qhov piv txwv ntawm qee qhov tau hais:

• “Kev ua haujlwm ntawm kev ua tiav nrog kev pab ntawm tib neeg thiab lwm yam kev pabcuam.”

• “Kev siv tau zoo thiab kev sib koom tes ntawm cov peev txheej xws li peev, khoom siv, thiab kev ua haujlwm kom ua tiav cov hom phiaj uas tau hais tseg nrog kev ua haujlwm siab tshaj plaws.”

• “Txoj kev tau txais cov dej num ua tiav zoo nrog thiab los ntawm lwm tus neeg nrog rau cov txheej txheem ntawm kev teeb tsa thiab ua tiav cov hom phiaj los ntawm kev ua tiav ntawm tsib lub luag haujlwm tswj hwm: kev npaj, kev npaj, kev ua haujlwm, kev coj ua, thiab kev tswj hwm; uas siv tib neeg, nyiaj txiag, thiab khoom siv. cov peev txheej.”

Thaum koj boil peb lub ntsiab lus thiab sau cov ntsiab lus, raws li tus thawj coj ntawm lub tsev noj mov koj tsuas yog yuav tsum tsim cov txiaj ntsig thiab ua tiav txoj haujlwm! Peb muaj cov txheej txheem ua pov thawj, peb-kauj ruam ntawm kev pab cov thawj coj tau txais txiaj ntsig raws li cov lus qhia hauv qab no:

KAUJ RUAM 1 – Koj yuav tsum tau txais kev tswj hwm ntawm koj lub sijhawm thiab cov haujlwm ua ntej

Ib txoj kev tshawb fawb tau ua ntau xyoo dhau los pom tias tus thawj tswj hwm lub tsev noj mov nruab nrab muaj 64 qhov kev cuam tshuam uas tsis tau npaj tseg thaum lub sijhawm ib hnub. Qhov no tsis xav tsis thoob rau tus thawj tswj hwm lub tsev noj mov, tab sis yog tias koj yog tus tshiab rau kev lag luam lossis thawj tus thawj coj, qhov no txhais tau tias thaum ntxov ntawm kev tswj hwm, koj yuav tsum tau ua haujlwm ruaj khov rau koj lub sijhawm muaj txiaj ntsig!

Koj thawj lub luag haujlwm ua tus tswj hwm lub tsev noj mov muaj peev xwm thiab muaj peev xwm yog tuav koj tus kheej lub luag haujlwm rau koj tus kheej lub sijhawm thiab kuv yuav tsum tau kawm zaj lus qhia no nyuaj.

Raws li ib tug thawj coj hluas ntau xyoo dhau los, kuv tau mus koom lub rooj sib tham nrog kuv Tus Thawj Coj General, Dave Dalmadge, thaum 4 teev tsaus ntuj ntawm ib hnub uas kuv tau teem sijhawm tawm. Thaum hnub ntawd los txog, kuv nyob deb ntau mais deb ntawm lub tsev noj mov, txaus siab rau kuv hnub so. Txog 4:15, Kuv tau txais xov tooj los ntawm Dave thiab nws tsuas hais rau kuv tias, “Peb tau teem sijhawm rau 4 teev tsaus ntuj hnub no thiab koj tsis nyob ntawm no. Kuv faib kuv lub sijhawm rau koj, yog li koj tuaj ntawm no sai li sai tau.” thiab nws tau daig.

Ib teev tom qab ntawd, kuv tau taug kev mus rau hauv nws lub chaw ua haujlwm thiab tom qab nws thov txim, kuv hais tias, “Dave, kuv ib txwm sim nco ntsoov txhua qhov kev sib ntsib thiab nws tsis tshua muaj heev uas kuv tsis nco qab cov lus cog tseg. Koj zoo li yuav nco ntsoov txhua yam li cas?” Nws teb los ntawm rub tawm me ntsis phau ntawv los ntawm nws lub hnab ris. Nyob rau ntawm lub hau ntawm phau ntawv me me yog cov lus, “Hnub Timer” thiab tom qab ntawd qhia kuv tias nws tau sau nws lub sijhawm thiab txhua qhov kev cog lus uas nws tau ua hauv phau ntawv. Nws hais rau kuv tias, “Kevin, tau txais cov kab ke no, siv nws txhua hnub, thiab koj yuav tsis hnov ​​​​qab ib yam dab tsi tseem ceeb.” Kuv mob siab rau xaj 12 phau ntawv me me txhua hli thiab pom tam sim ntawd tom qab siv nws tsuas yog lub sijhawm luv luv uas kuv:

1. … yeej tsis lig rau lwm lub rooj sib tham.

2. … yeej tsis hnov ​​leej twg lub hnub yug (vim kuv ntsaws lawv rau tag nrho lub xyoo nyob rau hauv 12 me me daim ntawv qhia hnub).

3. … tsis tshua muaj kev ntxhov siab vim kuv pom tau tias muaj xwm txheej dab tsi tshwm sim thiab kuv muaj sijhawm txaus los npaj.

4. … muaj ntawv sau tseg txog qhov tau tshwm sim thiab qhov kuv ua tiav.

5. … tuaj yeem muab kuv tus kheej thiab kev ua haujlwm tau teem tseg rau hauv ib qho chaw yooj yim.

6. … tsis txaj muag los ntawm kuv tus kheej tsis muaj kev lav ris.

7. … pib tsim cov txiaj ntsig tiag tiag ntawm kev ua haujlwm thiab hauv kuv tus kheej lub neej!

Kuv ib txwm ua tsaug rau Dave rau lub tsev noj mov tseem ceeb tshaj plaws, thiab zaj lus qhia lub neej nws tau qhia kuv – yuav ua li cas tuav kuv tus kheej lub luag haujlwm thiab tswj kuv tus kheej li cas. Tam sim ntawd thiab nrog kev ua haujlwm me me ntawm kuv tus kheej, kuv pib ua qhov yog thaum lub sijhawm!

Txawm hais tias qhov xwm txheej no tshwm sim dhau 35 xyoo dhau los, kuv tseem siv daim ntawv qhia hnub. Qhov kuv siv tam sim no yog daim ntawv qhia hnub me me, 12-hli, “At-a-Glance” uas nrog kuv mus txhua qhov chaw uas kuv mus. Tej zaum me ntsis qub tsev kawm ntawv piv rau kev siv lub xov tooj lossis Outlook daim ntawv qhia hnub, tab sis nws yog ib qho kev ua haujlwm rau kuv, tshwj xeeb tshaj yog vim kuv tuaj yeem muab daim pib thiab lwm yam ntaub ntawv rau hauv daim ntawv qhia hnub. Txawm li cas los xij koj txiav txim siab siv, koj tsuas yog yuav tsum tau ua lub luag haujlwm rau tus kheej lub luag haujlwm rau koj tus kheej lub sijhawm tswj hwm vim qhov no yog qhov kev paub tswj tau zoo pib. Cov thawj coj zoo ua qhov zoo ntawm lub sijhawm, yog txoj hauv kev

KAUJ RUAM 2 – Kawm thiab siv 10 tus yam ntxwv ntawm niaj hnub no tus thawj tswj hwm tsev noj mov

Cov kauj ruam thib ob ntawm kev kawm yuav ua li cas thiaj li muaj kev ntseeg siab thiab muaj peev xwm tswj hwm lub tsev noj mov txhais tau tias koj paub thiab kawm txog cov yam ntxwv ntawm cov thawj coj ua tau zoo tshaj plaws! Hauv qab no yog 10 yam tseem ceeb tshaj plaws uas yuav cuam tshuam ncaj qha rau koj lub peev xwm los ua tus neeg ua yeeb yam zoo tshaj!

1. YUAV TSUM TAU. Tshwj tsis yog tias koj ua lub luag haujlwm raws sijhawm, ua tiav cov haujlwm thiab tsis txhob lig, koj yuav tsis lav ris. Siv daim ntawv qhia hnub zoo thiab koj yuav pom tias koj yuav muaj lub luag haujlwm tam sim ntawd!

2. UA HAUJ LWM. Yog tias ib daim ntaub so ntswg poob rau hauv pem teb, khaws nws. Hnav ib feem – yuav ntse, tu thiab huv si. Tsis txhob zom cov pos hniav. Tsis txhob qw. Tsis txhob txaj muag rau lwm tus. Tsuas yog paub tias txhua lub qhov muag nyob ntawm koj thiab txhua yam koj ua yuav raug lees txais ntawm koj cov neeg ua haujlwm. Tuav koj tus kheej mus rau tus qauv siab thiab teem caij thiab ua kom cov qauv siab.

3. PAUB TIAS koj cov neeg ua tau zoo. Cov thawj coj niaj hnub no tsis qhia lawv cov neeg ua haujlwm rau “Dhia.” Lawv dhia nrog lawv cov neeg ua haujlwm, tsim kev xav ntawm kev ua haujlwm, “sab ntawm sab” nrog lawv.

4. YUAV TSUM TAU. Koj lub peev xwm ua txhua yam hauv tsev noj mov ua rau koj ntseeg siab. Koj ua tus thawj tswj hwm yuav tsum muaj peev xwm dhia mus rau hauv thiab pab ib ntus hauv txhua qhov chaw uas tau slammed. Koj yuav tsum xav paub ntau lossis ntau dua li koj cov neeg ua haujlwm txog seb txhua txoj haujlwm ua tiav li cas. Yog koj tsis paub yuav ua li cas, kawm nws! Kev txawj ntse tsim kev ntseeg siab. Koj yuav pom sai sai tias kev ntseeg siab txhawb kev ntseeg los ntawm koj pab neeg, yog li tsis txhob ntshai ua rau koj txhais tes qias neeg!

5. Coj lwm tus mus rau lub hom phiaj ntawm kev sib koom ua ke. Txhua tus neeg xav paub seb qhov kev taw qhia ntawm pab pawg yog dab tsi thiab lawv lub luag haujlwm yog dab tsi. Qhia lub hom phiaj, lub luag haujlwm, cov qauv, cov qauv ntsuas thiab cov txiaj ntsig tseem ceeb thiab ua kom txhua tus paub! Cov txheej txheem no pab txhawb thiab txhim kho kev nkag siab ntawm kev pom tseeb hauv koj txoj kev tswj hwm uas yog lwm qhov kev xav tau ntawm tus thawj coj zoo.

6. QHOV TSEEB. Norman Brinker, tus tsim ntawm ntau lub tsev noj mov cov ntsiab lus suav nrog Chili tau hais tias ib txwm daig nrog kuv thiab kuv tau pom nws ua pov thawj ntau xyoo. “Koj tau them rau koj cov txiaj ntsig thiab txhawb nqa los ntawm koj cov neeg.” Qhov no txhais tau hais tias tib neeg txoj kev loj hlob (qhov no txhais tau tias kev cob qhia) yuav tsum muaj txhua lub sijhawm. Txhua qhov kev hloov pauv koj ua haujlwm yog 100% lub sijhawm cob qhia rau txhua tus hauv koj pab neeg thiab txhua lub sijhawm yog lub sijhawm cob qhia.

7. Mloog thiab sib txuas lus. Muaj ib lub tsev kawm kev xav uas hais tias yog koj mloog zoo, koj yog ib tus neeg tham lus zoo! Ua haujlwm ntawm koj lub peev xwm los sib txuas lus kom meej meej, mloog zoo thiab tsis txhob zam cov lus xaiv.

8. Ua ncaj ncees thiab nyob nrog txhua tus thiab tsis txhob sib koom ua ke. Txhawm rau kho koj cov neeg ua haujlwm ncaj ncees thiab sib npaug ntawm pawg thawj coj, qhov no txhais tau tias koj tsis tuaj yeem pom koj tus kheej hauv cov xwm txheej tsis sib haum xeeb. Tsis txhob pom koj tus kheej thaum tsaus ntuj nrog cov neeg uas koj muaj lub luag haujlwm rau kev tswj hwm txhua hnub vim tias koj yuav pom sai sai tias koj lub peev xwm los tswj lawv yuav raug cuam tshuam yam tsis tsim nyog.

9. Tshaj tawm kev pom zoo thiab ua kom sov & tsim nyog. Yog tias koj xav ua tus thawj tswj hwm zoo, koj nkag siab zoo dua qhov kev xav ntawm koj cov neeg ua haujlwm los ntawm thaum lawv xav nrog koj tham. Yog tias koj yog ib tus neeg mloog zoo, muaj kev sov siab thiab nkag siab, thiab sim nkag siab tiag tiag cov lus tau hais, cov txiaj ntsig no yuav coj koj mus deb ntawm koj txoj kev tswj hwm.

10. YOG LEEJ TWG. Qhov no txhais tau hais tias ua ncaj ncees thiab muaj kev ntseeg siab, tsis txhob tshaj tawm cov lus zais lossis lus xaiv, tsis txhob nthuav tawm cov ntaub ntawv tsis pub lwm tus paub, tsis txhob hais lus tsis zoo rau lwm tus thiab tsis txhob pom koj tus kheej hauv qhov xwm txheej tsis txaus ntseeg. Kev ncaj ncees hauv kev lag luam no txhais tau tias txhua yam.

Kauj Ruam 3 – Siv cov cuab yeej zoo

Qhov thib peb ntawm kev kawm yuav ua li cas thiaj li muaj kev ntseeg siab thiab muaj peev xwm tswj hwm lub tsev noj mov txhais tau tias koj paub siv cov cuab yeej tsim nyog rau koj txoj haujlwm. Qhov tseeb ntawm qhov teeb meem yog tias koj tuaj yeem ua tus thawj coj tsim nyog nrog tag nrho ntawm 10 tus yam ntxwv uas peb tau piav qhia ua ntej, tab sis yog tias koj tsis siv cov cuab yeej zoo rau txoj haujlwm, koj yuav tsis muaj peev xwm ua tau zoo. Yog tias koj ua haujlwm hauv ib puag ncig ntau chav, ntau yam cuab yeej koj xav tau yuav muab. Yog tias koj ua haujlwm hauv ib chav tsev lossis ib lub tuam txhab me me, koj yuav tsum tau tsim koj tus kheej cov cuab yeej. Cov cuab yeej no yog dab tsi?

1. MBWA – MANAGEMENT LOS NTAWM IB TUG TUB. “Koj tuaj yeem cia siab tias koj tshawb xyuas” yog qhov tseeb heev. Yog tias koj tsis paub tias muaj dab tsi tshwm sim, txhua lub sijhawm, txhua qhov chaw ntawm qhov chaw, lub tswv yim koj tawm ntawm kev tswj hwm. Kuv tau paub cov thawj coj uas taug kev ib daim duab 8 ncig ntawm qhov chaw. Kuv paub txog lwm tus uas teeb tsa lub tswb thiab taug kev sab hauv thiab sab nrauv qhov chaw txhua 20 feeb. Txawm koj nyiam yog dab tsi, koj tsuas xav tau nyob txhua qhov chaw, txhua lub sijhawm. Qhov no yog vim li cas ua tus thawj tswj hwm tsev noj mov ua tau zoo yog txoj haujlwm rau Superman thiab Superwoman!

2. VIDEO CAMERA. Peb muaj cov neeg siv khoom uas muaj plaub lub tsev noj mov thiab hauv txhua qhov chaw, muaj 12 lub koob yees duab thoob plaws hauv qhov chaw. Hauv chav ua haujlwm, muaj ib lub txhab nyiaj ntawm plaub lub TV loj loj, thiab ntawm txhua qhov screen, muaj 12 lub koob yees duab saib. Lub tuam txhab muaj peev xwm saib tau cov dej num hauv 12 qhov kev pom hauv plaub qhov chaw… 48 views txhua lub sijhawm. Thaum nws pom ib yam dab tsi uas yuav tsum tau hais, nws tsuas khaws lub xov tooj thiab hu rau tus thawj coj tsim nyog hauv lub tsev noj mov tshwj xeeb. Nws txoj kev tswj hwm tuaj yeem raug hu ua MBSD – Kev Tswj los ntawm kev zaum. Qhov no tsis tshua muaj cov cuab yeej tsim nyog siv los ntawm cov thawj coj feem ntau, tab sis nws ua haujlwm rau nws!

3. Cov cuab yeej sib txuas lus. Yuav luag txhua lub tsev noj mov niaj hnub no muaj kev tswj xyuas. Qhov no ua pov thawj tias txhua qhov kev hloov pauv tuaj yeem sib txuas lus nrog cov thawj coj ua haujlwm uas tuaj tom ntej. Kev txuas ntxiv ntawm kev khiav ntawm cov ntaub ntawv yog khaws cia. Cov khw noj mov tsis muaj phau ntawv teev npe, lossis cov thawj coj uas tsis siv phau ntawv teev npe yog qhov tsis zoo.

4. KEV SIB THAM. Qhov no suav nrog kev siv cov ntsuas kub kom zoo, cov lus qhia kev txiav txim, cov sijhawm ua haujlwm, thiab tag nrho lwm cov tshuab siv hauv tsev noj mov.

5. TECHNOLOGY. Tus thawj tswj hwm uas sim kom tsis txhob siv cov haujlwm uas niaj hnub no ntawm kev muag khoom tuaj yeem muab tau yog qhov tsis zoo. Kev muag khoom sib xyaw, cov ntaub ntawv qhia txog kev ua haujlwm, kev muag khoom, cov ntaub ntawv qhua, cov khoom muag, cov cuab yeej siv nyiaj thiab ntau lwm yam muaj rau koj siv los pab koj ua haujlwm tau txais txiaj ntsig thiab ua haujlwm. Cov thawj coj txawj ntse yuav dhau los ua neeg paub sai nrog POS system hauv koj lub tsev noj mov.

6. Cov ntawv txheeb xyuas. Qhov no yog txoj hauv kev zoo tshaj plaws los xyuas kom meej tias tej yam uas yuav tsum tau tshwm sim, ua tau tshwm sim. Txhua txoj haujlwm hauv tsev noj mov yuav tsum muaj qhov tsawg kawg nkaus, qhib thiab kaw daim ntawv teev npe. Hauv chav ua noj, ntau daim ntawv teev npe yog siv rau kev npaj (par thiab tsim-rau theem), xaj (ib feem thiab tsim-rau theem) thiab ntau lwm yam. Yog tias koj tsis tu ncua ntawm cov khoom lag luam, nws yuav yog qhov tseeb tias daim ntawv txheeb xyuas yuav tsis siv! Cov ntawv txheeb xyuas tsuas yog siv tau yog tias lawv siv. (Thov cia siab tias koj tshuaj xyuas dab tsi) Xyuas kom koj ua tus thawj coj saib xyuas kom paub tseeb tias txhua daim ntawv teev npe raug siv thiab ua tiav kom raug.

7. A MANAGEMENT SYSTEM. Qhov kawg tab sis tsis tsawg kawg suav nrog kev ua haujlwm tsis tu ncua ntawm yuav ua li cas khiav haujlwm. Ntau tus thawj coj tsis paub tias lawv yuav tsum ua li cas thaum twg! Qee qhov kev tswj hwm yuav tsum ua kom tiav thaum lub sijhawm. Ua kom koj lub neej yooj yim dua thiab faib hnub rau hauv qee lub sijhawm uas koj tuaj yeem tswj tau.

Piv txwv li:

9AM – 11AM – Kev tswj hwm thiab qhib tsev noj mov.

11AM – 2PM – Khiav kev hloov hauv pem teb.

2PM – 4PM – Tej yaam num, accounting, ordering.

4PM-5PM – Npaj noj hmo. PM cov neeg ua haujlwm tuaj txog, lub rooj sib tham ua ntej ua haujlwm.

5 teev tsaus ntuj – 9 teev tsaus ntuj – Khiav kev hloov hauv pem teb.

9:00 PM kom kaw – Ua nruj ua tsiv, txiav kev ua haujlwm thaum ua tau, tsis muaj sijhawm nkim sijhawm.

Nco ntsoov:

Ib qho tseem ceeb tshaj plaws ntawm kev khiav lub tsev noj mov yog qhov sib xws. Tsis yog tsuas yog hauv cov khoom noj thiab dej haus xwb tab sis rau koj ua tus thawj coj, kev sib luag txhais tau tias koj muaj peev xwm ua kom sib luag ua haujlwm tau zoo. Qhov no tsis tshwm sim los ntawm kev sib tsoo. Nws yog los ntawm kev siv cov cuab yeej, txoj kev yog, txhua lub sijhawm.

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